WEB SHOP

We are excited to offer our vessels for domestic or international sale, all pieces are designed, produced, and shipped out of our studio located in Rumford, Rhode Island by designers Abigail & Eric Smallwood. Products available on the web shop are made to specific dimensions but may have slight variations piece to piece, in both proportion and glaze application due to their handmade nature. It is our intention that each piece purchased and shipped be the closest representation of the product photographed.

FINAL SALE ITEMS

Please note purchases of the following product types are considered FINAL SALE and returns or exchanges are not available:

All made to order products such as wedding registry items or made to order dinnerware, sale or discounted items, trade orders, custom orders, fundraiser products, giveaway items, wholesale products, second quality/sample sale items.

DOMESTIC SHIPPING

Myrth provides domestic shipping within the United States via UPS Ground. Please contact us if you need a different/faster UPS shipping service or for international shipping options.

Items purchased through the web shop will be packaged within 7 days of purchase then carried by UPS for delivery. You will receive a shipping confirmation email with tracking, once your order has left our studio.

We ship UPS without a signature required upon delivery. If you would prefer your order shipped with a required an adult signature, please leave us a note at check out or email us.

Please note we require a detailed address with phone number for delivery and cannot ship to PO Boxes.

Handmade and fragile products can be expensive to ship, we've found using the delivery methods above ensures that each piece will arrive to you in its original condition at a fair cost.

When Made to Order products are purchased with in-stock items, we will wait to ship all items together upon completion of MTO products. If you need your in-stock items shipped immediately, just let us know via email.

ORDER PICKUP

We offer Shop Pick-up for all online orders. We do this for a few reasons: to get your new Myrth to you quicker if you live locally, to meet our customers in person and share our studio with you, and to help reduce our environmental impact. Please note pick-ups must be completed within 14 days, otherwise we recommend having your items shipped.

By selecting pick-up at check out you are requesting that your items be held at our shop in Rumford for your in-person collection at a later date. When your order is ready for pick-up you will receive a fulfillment email that includes visiting instructions.

All orders must be claimed within 14 calendar days after we send the order fulfillment email. Items not picked up within this window may be considered abandoned and Myrth may refund your purchase amount minus a 20% restocking fee. If you are unable to pick up in 14 days time, please email us to determine the best delivery option.

Once the item is in your hands, we will not refund for any damage incurred in getting your item to its final destination.

RETURNS, EXCHANGE, CANCELLATION, & DAMAGED ITEMS

We accept item returns or exchanges within 5 days after in-store purchase date, or within 5 days of UPS delivery date for online orders. For returns, we will issue a full refund (minus shipping costs) only after each item is received at our studio in Rumford in its original condition. For exchanges, we can swap your item for any in-stock item. We do not refund shipping fees for returned or exchanged items.

Items must be returned to Myrth in their original, perfect condition in order to receive a refund. Please take care in repacking your return items for shipping. We recommend that you bring your items to a shipping carrier (UPS preferred) to have them professionally packed and insured. Return shipping costs are the customer’s responsibility and will not be refunded or credited.

Please email us at hello@myrth.us to initiate a return on your purchase.

Our shipping address for returns is Myrth Ceramics, 310 Bourne Ave Suite 14 Rumford RI 02916

Please note purchases of the following product types are considered final sale and returns or exchanges are not available: All made to order products such as wedding registry items, trade orders, custom orders, fundraiser products, giveaway items, wholesale products, second quality/sample sale items, all consumable food items, and candles.

In the case of a return or exchange on a gift you have received, the item must be returned to Myrth in perfect condition to be eligible for exchange or return. Myrth is happy to offer exchanges on gifts for any in stock item. If the exchange results in difference in value, Myrth will refund the remaining value in the form of a gift card. Only after the item is returned to us in perfect condition will we issue a gift card for the item’s value.

If you decide you’d like to cancel an order from our shop after it has been placed, we can cease processing and issue a refund before the product has been shipped. After an order has been processed and shipped it is not possible to change an order in any way including shipping address, products ordered, item quantities, or glaze.

DAMAGED ITEMS

At delivery should you notice excessive damage to the exterior of the package or a jingling sound when shaking the box (e.g. broken contents likely), we recommend that you refuse the package from UPS and they will return it to us for assessment. 

If any item is damaged during shipping please keep all packaging and the item. Then please email us immediately at hello@myrth.us with photograph of the damaged item & all packaging. Please include a full description of the damage in your email.

It is the recipient’s duty to report any damage upon delivery of any Myrth items. All claims must be emailed to Myrth within 2 calendar days of delivery or pick-up in store.

If you have received an item as a gift that was damaged, Myrth cannot refund or replace gifted items, as it is the responsibility of the purchaser to report damage to Myrth before delivering them to their gift recipient. If the gift item was shipped directly to you from Myrth then we may be able to refund or replace the item, please email us with the info noted above.

After review and confirmation of shipping damage by Myrth, if approved based on terms above, Myrth will ship a replacement product to you and process any shipping claims with UPS.

MADE TO ORDER PRODUCT (MTO)

Orders containing Made to Order (MTO) products which include registry items, custom product, trade orders, or wholesale orders are FINAL SALE and will not be accepted for return or exchange. In the case of damage in shipping, we will work with the recipient to have the item replaced in a timely manner.

When MTO products are purchased with in-stock items, we will wait to ship all items together upon completion of MTO products. If you need your in-stock items shipped immediately, just let us know via email - hello@myrth.us.