RETURNS + EXCHANGES

We accept item returns or exchanges within 5 days of pick-up date or UPS delivery date. For returns, we will issue a full refund (minus shipping costs) only after each item is received at our studio in Rhode Island in its original condition. For exchanges, we can swap your item for any in-stock item. We do not refund shipping fees for returned or exchanged items.

Items must be returned to Myrth in their original, perfect condition in order to receive a refund. Please take care in repacking your return items for shipping. We recommend that you bring your items to a shipping carrier (UPS preferred) to have them professionally packed and insured. Return shipping costs are the customer’s responsibility and will not be refunded or credited.

Please email us at hello@myrth.us to initiate a return on your purchase.

Our shipping address for returns is Myrth Ceramics, 310 Bourne Ave Suite 14 Rumford, RI 02916.

FINAL SALE ITEMS

Purchases of the following product types are FINAL SALE and returns or exchanges are not available: All made to order products, trade orders, custom orders, fundraiser items, giveaway items, wholesale products, second quality/sample sale items.

GIFT EXCHANGE OR RETURN

In the case of a return or exchange on a gift you have received, the item must be returned to Myrth in perfect condition to be eligible for exchange or return. Myrth is happy to offer exchanges on gifts for any in stock item. If the exchange results in a difference in value, Myrth will refund the remaining value in the form of a shop credit. Only after the item is returned to us in perfect condition will we issue a credit for the item’s value.

CANCELLATIONS

If you decide you’d like to cancel an order from our shop after it has been placed, we can cease processing and issue a refund before the product has been shipped. After an order has been processed and shipped it is not possible to change an order in any way including shipping address, products ordered, item quantities, or glaze.

DAMAGED ITEMS

At delivery should you notice excessive damage to the exterior of the package or a jingling sound when shaking the box (e.g. broken contents likely), we recommend that you refuse the package from UPS and they will return it to us for assessment. 

If any item is damaged during shipping please keep all packaging and the item. Then please email us immediately at hello@myrth.us with photograph of the damaged item & all packaging. Please include a full description of the damage in your email.

It is the recipient’s responsibility to report any damage upon delivery of any Myrth items. All claims must be emailed to Myrth within 2 calendar days of delivery or pick-up in store.

If you have received an item as a gift that was damaged, Myrth cannot refund or replace gifted items, as it is the responsibility of the purchaser to report damage to Myrth before delivering them to their gift recipient. If the gift item was shipped directly to you from Myrth then we may be able to refund or replace the item, please email us with the info noted above.

After review and confirmation of shipping damage by Myrth, if approved based on terms above, Myrth will ship a replacement product to you and process any shipping claims with UPS.